Restart stops with the screen and devices turned off, but power and launch buttons still lit. One or more of the values entered is not permitted. The serial number provided does not match the previously selected product. I hope other people post their results so we can all learn from them. We are unable to determine your warranty status for the product and serial number provided. Europe, Middle East, Africa.

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See your browser’s documentation for specific instructions. Please try again shortly. Asia Pacific and Oceania. Select from the products you own. The comprehensive portion of the HP Hard Drive Self Test will repair soft errors on the hard drive, but it will not report the errors.

All the drivers worked xq45 but try to check for newer versions of the driver, especially if this post becomes old. Message 6 of 7. Message 1 of 7.

In gratitude, I’m posting the results of my zp in case others may find it useful. One or more of the values entered is not permitted. Product has been exchanged: Please wait while we process your request. How does HP install software and gather data?


This process can take several minutes depending on the number of warranties being checked. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

HP recommends the following resolutions for “boot errors” or “black screen” error messages that may occur before Windows XP or Windows is started. Any warranty support needed would be completed by the third party that sold the product. This product was sold by a third party. The Virtual Agent is currently unavailable.

Please try again shortly.

HP Customer Support – Software and Driver Downloads

Warranty withdrawn refurbished product: Intel Chipset, install and reboot before other drivershere. Manual install using WDM drivers found in C: If you found the sound is NOT working after reboot, See post by naveen goel here on how to utilize devcon utility for CQ40 model.

Press and hold the F10 key while you press the Power button to turn on the PC.


This product was sold by a reseller. Didn’t find what you were looking for? Asia Pacific and Oceania. Use Nlite to sliptream ICH9 sata driver. Message 4 of 7.

Compaq Presario CQTX XP Drivers – HP Support Community –

Product sold by third party: You can change the order that the notebook uses in the system BIOS. If all of the tests pass, the hard drive is not damaged.

The Virtual Agent is currently unavailable. Many PC problems are related to soft failures on the hard drive.